Contact us

Email

support@zirconsupply.store — order questions, freight quotes, stock checks, safety data
sheets, school and studio accounts, returns and damage claims.

We answer within one working day, usually the same day. If you are writing about an existing order,
put the order number in the subject line and we can answer without a second email.

Hours

Monday to Friday, 9am to 5pm Central. We are closed on weekends and US federal holidays. Orders
placed outside those hours are picked up the next working morning.

Warehouse and mailing address

Zircon LLC
3275 S Stonegate Cir #104, New Berlin, WI 53151
United States

This address is a warehouse and mailing address, not a retail showroom — we are not set up for
walk-in browsing. Collection of a paid order can be arranged by email if you are local; tell us the
day and we will have it on a pallet or a cart when you arrive.

What to include when you write

• Stock or lead-time question: the product name and the quantity you need.
• Freight quote: the delivery ZIP code, whether the address is commercial or
  residential, and whether a forklift or dock is available.
• Damage: your order number and photographs of the carton or pallet before it is
  unpacked further — see the returns and cancellations page.
• A firing problem: the clay body, the glaze, the cone you fired to, and whether you
  used a controller programme or a kiln sitter. Send a photograph of the piece and of the bent cones if
  you have them.

Billing questions

Card charges from this store appear on your statement as SQ *ZIRCON SUPPLY CO.. If you do not
recognise a charge, email us before you contact your bank — we can identify the order and refund it
the same day if something is wrong. Full details are on the
payment and security page.